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Frequently Asked Questions

How do I book an appointment with you?

If you would like to book an appointment with me please phone my admin team on 03 9068 7832 during standard business hours. They will take down some of your details and ask you about your availability. If you would like to book in an initial session with me they will ask for an initial deposit before the session will be confirmed.

Can I contact you in between our appointment?

For administration matters (such as making or changing an appointment) it is best to phone my admin team (they can respond to you much quicker than I can!) For clinical matters, please feel free to send me an email jamie@drjamie.com.au I aim to respond within 1-2 business days. Responses are likely to be brief as I find it is more therapeutic to cover content in a face to face session rather than via email.

What if I need to see you sooner than our next appointment?

Please let know if you need to see me earlier than our next scheduled appointment. In between appointment times might require some degree of flexibility though (e.g., they might be in the middle of the day rather than at your usual scheduled time).

Do I need a referral to see you?

Not at all. You are able to self-refer to see me. If you have a referral from a GP or psychiatrist to a psychologist that has been completed within the last 12 months you are able to claim a Medicare rebate for our sessions (currently there is a limit of 10 sessions per calendar year with a psychologist)

Do you offer Medicare rebates?

Yes. So long as you have a referral from a GP or psychiatrist for psychological therapy Medicare will offer a rebate for the first 10 sessions each calendar year (you will periodically need to return to your GP to get a re-referral letter). The current Medicare rebate for sessions with a clinical psychologist is $131.65 per session

I have a referral, but it is made out to another psychologist or practice - can I use this to see you?

Yes you can. Provided that the referral is less than 12 months old you are still able to use it to see myself. Please note that Medicare will only cover a total of 10 sessions of psychological therapy per calendar year (so if you have seen another psychologist this year that will count towards the 10 session limit).

I have private health cover. Can I get a rebate for seeing you?

Each health fund differs in what they provide cover for and how much this cover is. Please check with your health fund to clarify.

Can I get a rebate from Medicare as well as my private health fund?

Unfortunately, you can not claim both a Medicare rebate as well as private health at the same time – it must be one or the other. You can however, opt to use your private health cover (if you have psychology as part of your extras) if you have exhausted your Medicare rebate for psychology or you may wish to use it in lieu of a Medicare rebate.

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Contact

3/552 Waterdale Road, Heidelberg Heights, VIC 3081
03 9068 7832
03 8672 7760
admin@drjamie.com.au

Clinic Hours

Monday:
Closed
Tuesday:
11am - 5pm
Wednesday:
11am - 5pm
Thursday:
11am - 5pm
Friday:
11am - 5pm

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